Shipping & Returns
Shipping Policy
We are happy to offer free shipping from all over the United States.
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We aim to process and ship all orders within 1-3 business days, although please note that during high volume periods, orders may take longer to process.
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Expedited shipping options and their associated fees will be presented at checkout. Please note that the delivery date for expedited shipping options is based on the date of shipment and not the date of order.
We also ship internationally.
We strive to get your order to you as quickly and securely as possible. If you have any questions about your order, please don't hesitate to contact us.
Return & Exchange Policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. We
do not offer refunds however you can return the product for an exchange. If the period
of 14 days has lapsed since the purchase, we can't, unfortunately, offer you an
exchange.
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Exchange requirements
The following criteria must be met to qualify for an exchange:
Product is defective
Product is not as described
Product must not be damaged
Product must not be a facemask
In order to ensure the above criteria has been met, all returns will be inspected. If the
product does not meet the listed criteria, we reserve the right not to issue an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items
cannot be exchanged.
Shipping returnable items
In order to return an order, you must contact us first.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy,
you may send an email to: support@onlycuddles.com